Big data and data analytics has brought about significant transformations in how organisations engage with customers, shape their decision-making process, and streamline operations. Given their status as major players in the industry and access to extensive data, how can the airline sector leverage this data to gain competitive edge? Below are the multiple ways data analytics is transforming the retailing sector.

Already, we have seen many airlines achieve excellent market share and cost-reduction results by making thorough use of their data. From what we have seen as a result according to Statista, 95% of aviation companies stated they are likely or very likely to adopt cutting-edge technologies. If more airlines have the appropriate tools to drive insights from the use of data analytics, they can transform the experience and become much more efficient through digitalisation.

The aviation industry has been revolutionised due to big data analytics, from how you are targeted with appealing offers, to how you enjoy your flight. There are plenty of advantages to choose from, but most of all, it’s how data analytics transforms the airline industry. It gains insights and enhances operations to make it successful, all to provide passengers with a more connected travel experience.

Here are just a few of our thoughts below.

Better Services for Passengers increases user experience

It’s essential to emphasise passenger services and better service is possible with data analytics, and the level of service that airlines offer passengers directly affects their reputation.

As a result, the most prioritised opportunity that big data presents is improving the passenger experience in its entirety .

Similar to any other retail and e-commerce businesses, airlines can utilise big data to deliver personalised experiences and offers to their customers. The insights derived from analytics enable effective cross-selling, upselling, and other additional services such as beverages tailored to current customers’ needs and preferences.

Predictive Logistics

Airline managers can find patterns and correlations to predict demand, which allows decision makers to adjust where and how they use their resources for each flight.

For instance, warehouse management teams can determine the right quantities of product to pack onto bar-sets without being wasteful. Driven by AI to accurately predict sales, in particular, by understanding the customer demographic and destination for every flight is of key influence to determine what is delivered onboard.

Reduce Consumption and CO2 Emissions

Travel retailing powered by offers and orders we know is a way for airlines to generate more revenue opportunities and satisfy modern consumer demand. But passenger preferences can help create a solid database to help reduce food wastage by predicting meals, and therefore weight onboard to optimise fuel consumption.

By utilising the data gathered from passengers’ historical records, data analytics can forecast preferences for frequent flyers, eliminating the need for airlines to make assumptions and overall enhancing operational efficiency in the airline industry.

The best way to start is by only flying what you expect to sell.

Did you know, by selecting the right products to manage your supply chain can drive this rapidly from 15% to an 80% sell-through rate.

What can be expected as a result?

In the near future, big data analytics for the airline industry will undergo a profound transformation. By effectively leveraging concepts like demand forecasting and differential pricing strategies, airlines can elevate their customer experience to new heights, streamline operations to reach greater efficiency, and profitability.

Conclusion

Industry leaders are swiftly embracing AI, big data, and analytics to augment work efficiency and drive sustainability initiatives.

Our strategy is simple. ClarityIFR allows airlines to tailor offers that are dynamically retailed, while being seamlessly fulfilled and delivered as orders on-board. Harnessing the potential of these technologies empowers airlines to have greater command over customer service and optimise resource utilisation for improved efficiency.

Plus, if this is integrated into airlines’ digital transformation strategy, big data and analytics can revolutionise air travel for passengers worldwide for the foreseeable future. Read more about this here.

Take advantage of the incredible benefits offered by data analytics and achieve better results.